Last Updated: 20 march 2025

At Guestflow, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

By using Guestflow, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use Guestflow, we may collect the following types of information:

A. Personal Data (provided directly by you)

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Business Information (BnB Name, Website, Airbnb Listing, etc.)
  • Payment Information (processed securely by third-party providers)

B. Automatically Collected Data

When visiting our website, we may collect:

  • IP Address
  • Browser Type & Version
  • Device Information
  • Pages Visited & Time Spent on the Website
  • Referral Links (how you found our website)

We use cookies and tracking technologies to improve your experience (see Cookies & Tracking section).

2. How We Use Your Information

Guestflow collects and processes your data to:
✔️ Provide and manage our BnB optimization services
 ✔️ Process payments and issue referral program rewards
 ✔️ Communicate updates, promotions, or service changes
✔️ Improve website functionality and user experience
✔️ Prevent fraudulent activity and ensure security

We do not sell or share your personal data with third parties without your explicit consent.

3. Legal Basis for Processing Data (GDPR Compliance)

For users in the European Union (EU), we process your data based on:

  • Contractual Necessity – To provide the service you signed up for.
  • Legitimate Interest – To improve our services and protect our business.
  • Consent – For optional marketing emails (you can opt out anytime).
  • Legal Compliance – If required by law.

4. Data Retention

  • We retain your personal data only as long as necessary to provide services and comply with legal obligations.
  • If you request account deletion, we remove all personally identifiable information within 30 days.
  • Transactional data (e.g., invoices, payments) may be retained for legal and tax purposes.

5. Your Rights (GDPR & CCPA Compliance)

You have the following rights regarding your data:

✔️ Right to Access – Request a copy of the personal data we hold.
✔️ Right to Correction – Update incorrect or incomplete information.
✔️ Right to Deletion (“Right to be Forgotten”) – Request data removal.
✔️ Right to Restrict Processing – Limit how we use your data.
✔️ Right to Object – Opt out of marketing communications.
✔️ Right to Data Portability – Receive your data in a readable format.

To exercise your rights, contact us at e-mail: valentijn@guestflow-services.com.

6. Cookies & Tracking Technologies

We use cookies and analytics tools to enhance user experience and website performance.

Types of Cookies We Use:

  • Essential Cookies – Necessary for website functionality.
  • Analytics Cookies – Help us understand how users interact with our website.
  • Marketing Cookies – Used for targeted advertisements (only with consent).

Managing Cookies: You can disable cookies in your browser settings, but this may affect site performance.

7. Third-Party Services & Data Sharing

To provide our services efficiently, we may share limited data with trusted third-party service providers, such as:

  • Payment Processors (e.g., Stripe, PayPal) – To handle transactions securely.
  • Hosting Providers (e.g., AWS, Google Cloud) – To host our website.
  • Analytics Tools (e.g., Google Analytics, Facebook Pixel) – To track and optimize performance.

These third parties must comply with strict data protection regulations and are not allowed to misuse your data.

8. Data Security Measures

We take security seriously and implement:

  • SSL Encryption – To protect data transmissions.
  • Secure Payment Processing – No credit card details are stored on our servers.
  • Access Restrictions – Only authorized personnel can access sensitive data.
  • Regular Security Audits – To detect and fix vulnerabilities.

While we take every precaution, no online system is 100% secure. In case of a data breach, we will notify affected users promptly.

9. Children’s Privacy

Guestflow does not knowingly collect data from individuals under 18 years old. If we discover such data, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. Significant updates will be communicated via email or a notice on our website.

Last updated: 20 march 2025

11. Contact Information

If you have any questions, concerns, or data requests, feel free to contact us:

📧 Email: valentijn@guestflow-services.com
📞 Phone: +31627048564
🌐 Website: www.guestflow-services.com

Final Notes:

  • This Privacy Policy complies with GDPR (EU), CCPA (USA), and other data protection laws.
  • By continuing to use our services, you accept the terms outlined above.